Orders placed before 8:30 AM PST are processed the next business day. Orders after this cutoff are processed the following business day. Our logistics team operates Monday–Friday, excluding public holidays.

*Note: We reserve the unilateral right to delay or cancel any order due to payment verification, stock discrepancy, or operational requirements.

Delivery days begin on the first business day AFTER your order has shipped. We utilize premium carriers (UPS/DHL), however, weekend delivery is not guaranteed unless a specific expedited weekend service is purchased.

Customer Responsibility: You must confirm all order details immediately. We are not liable for delays, misdelivery, or loss resulting from inaccurate or incomplete information provided at checkout.

To request urgent changes, contact our concierge via WhatsApp: +852 5248 0194 immediately. Email requests are not guaranteed.

Strict Policy: No modifications can be made once an order has entered the fulfillment stage or has been dispatched. Address corrections post-dispatch may incur administrative fees plus carrier surcharges.

Refusal of Delivery: If a shipment is refused or duties go unpaid, the package may be destroyed or returned. In such cases, we will deduct outbound shipping, return shipping, and a restocking fee (minimum 20% or $25) from any potential refund. If destroyed by customs, no refund will be issued.

If tracking is marked “Delivered”, our contractual obligation is fulfilled. We do not issue refunds or replacements for confirmed deliveries. You must file a claim directly with UPS/DHL for any discrepancies.

We assume no liability for delays caused by carrier disruptions, weather, customs clearance, or force majeure events.